CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT

A customer is the recipient of goods, services, products, or ideas, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration.  Generally Customers are categorized into two types:

THE INTERMEDIATE CUSTOMER: An intermediate customer or trade customer is a dealer that purchases goods for re-sale.

THE ULTIMATE CUSTOMER: An ultimate customer is a person who does not in turn re-sell the things bought but either passes them to the consumer or actually is the consumer.

CUSTOMER SERVICE

Customer Service is your organization’s responsiveness to the needs of her customers

  • It is service that combines knowledge and professional attitude with friendliness and courtesy toward customers
  • Customer service involves all the activities that the organization conducts or performs to satisfy its customers.
  • Customer service involves all the activities that the organization conducts or performs to satisfy its customer, it is more than just handling complaints and smiling at customers.
  • Customer service means going out of your way for the customer, doing everything possible to satisfy the customer and making decisions that benefit the customer.

  WHY CUSTOMER CARE

  • To Face Increased Competition,
  • To Increase Our Productivity,
  • To Obtain Gains Of A Satisfied Customer,
  • To Obtain Their Trust.
  • To Save Our Time And Energy
  • To Enhance Our Reputation.
  • To Obtain Job Satisfaction

Duration: 2 months (Weekend Saturdays only)